Making literature digital 25/01/23 What do we mean by making literature digital? Here we don’t mean dispensing with physical literature purely for web page ... Read more Share it
The benefits of measuring customer understanding for your proposition 25/01/23 You can improve confidence to complete the transaction – our research proves this. You can help customers avoid making costly ... Read more Share it
The Consumer Duty 24/01/23 What is the Consumer Duty? The Consumer Duty is a new over-arching consumer principle requiring financial services firms ‘to deliver ... Read more Share it
